At Gemma Wanders, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains how returns and refunds are handled for orders placed through our website. By purchasing from us, you agree to the terms below.
Eligibility for Returns
You may request a return if you receive a damaged, defective, or incorrect item. To be eligible for a return, the product must be unused, in its original condition, and returned in the original packaging.
Requesting a Return
To request a return, please contact us at [your email here] within 7 days of receiving your order. In your message, include your order details and a description of the issue. Our support team will review your request and provide you with instructions for the return process.
Refunds
As we operate on a cash-on-delivery basis, refunds will be processed after we receive and inspect the returned item. Once approved, the refund will be provided in the form of store credit or replacement of the item, depending on your preference. Please note that we do not provide cash refunds.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or usage reasons. These include personal-use products or items that have been used, altered, or damaged after delivery.
Shipping Costs for Returns
If the return is due to our error, such as receiving a damaged or incorrect product, we will cover the return shipping cost. In cases where the return is not due to an error on our part, the customer may be responsible for return shipping charges.
Contact Us
If you have any questions about this Return and Refund Policy or need help with a return, please contact us at [email protected].